SHIPPING & RETURNS

ORDERS

Please order the desired items via our website or visit our points of sale. Orders by e-mail are not possible at the moment. After order confirmation, orders can no longer be changed.

 

SHIPPING

Orders are sent by Swiss Post.

Delivery usually takes place:

  • For Switzerland Standard B orders, delivery takes place within 3 to 5 working days, excluding Saturday, Sunday and public holidays.
  • For Switzerland Priority A orders until 10:00 a.m., delivery takes place on the next working day, excluding Saturday, Sunday and public holidays. *The quality of delivery of the post office is 98%
  • Europe 5 to 10 working days, world 10 to 14 working days

Orders are shipped and delivered on weekdays (Monday to Friday, except on public holidays). Unfortunately, delivery in stock (APO/FPO) or delivery to mailboxes is not possible. Countries that are not on the main shipping routes may have longer delivery times. In certain countries, additional fees may apply. For international shipments, country-specific customs duties or import taxes may apply, which must be paid by the recipient upon delivery. Our prices include Swiss VAT.

How much does shipping cost?

  • Switzerland Standard B CHF 8 per delivery
  • Switzerland Priority A CHF 10 per delivery
  • Neighbouring countries and Great Britain CHF 12 per delivery
  • Other countries CHF 45 per delivery

In certain countries, additional fees may apply. Our prices include Swiss VAT.

 

DAMAGED OR DEFECTIVE ITEMS

  • Did you receive a damaged item?
    Please contact us and send us a picture of the damaged item toteam@decalys.com . ​
  • Did you receive a defective item?
    We classify goods as defective if they arrive damaged at the customer or if a manufacturing defect is detected within 8 days of purchase. Articles are not considered defective if the condition was caused by expected wear and tear.​

 

EXCHANGE OF GOODS

An exchange of goods is excluded for reasons of hygiene and product safety.

 

EXCLUSION OF THE RIGHT OF WITHDRAWAL

For our medical-cosmetic products, an exchange or revocation is excluded for reasons of hygiene and product safety.